Create ticket

post

https://api.revioapi.com/v1/Tickets

Create a new ticket.

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Body Params

The ticket to create.

The Ticket DTO model object for Web Responses

ticket_id

int32

0 to 2147483647

Primary identifier for this ticket.

description

string

length between 1 and 2147483647

Description of the issue.

status

string

enum

Current status of the ticket.

Allowed:

resolution

string

length between 0 and 2147483647

Explanation of how the issue was resolved.

ticket_type_id

int32

1 to 2147483647

Foreign identifier indicating the type of ticket.

ticket_step_id

int32

0 to 2147483647

Foreign identifier indicating the step being performed to solve the issue.

assigned_user_id

int32

0 to 2147483647

Foreign identifier indicating the user who is assigned to this ticket.

assigned_group_id

int32

0 to 2147483647

Foreign identifier indicating the group who is assigned to this ticket.

customer_id

int32

0 to 2147483647

Foreign identifier indicating the customer who has the issue.
Can be set to 0 (zero) or omitted to indicate ticket is not linked to an account.

service_id

int32

0 to 2147483647

Foreign identifier indicating the associated line of service.
Can be set to 0 (zero) or omitted to indicate ticket is not linked to a service.

priority_id

int32

1 to 2147483647

Foreign identifier indicating the priority given to this ticket.

contact_name

string

length between 1 and 512

Name of the primary contact on the customer side.

contact_phone

string

length between 7 and 50

^[0-9a-zA-Z]*$

Phone number of the primary contact.

contact_email

string

length between 1 and 255

^([^@\s]+@[^@\s]+\.[^@\s]+)((\s)*(;|,)(\s)*([^@\s]+@[^@\s]+\.[^@\s]+))*$

Primary contact email (or emails separated by comma).

additional_contact_emails

string

^([^@\s]+@[^@\s]+\.[^@\s]+)((\s)*(;|,)(\s)*([^@\s]+@[^@\s]+\.[^@\s]+))*$|^$

Additional contact email addresses associated with a specific ticket.

admin_ccs

string

^([^@\s]+@[^@\s]+\.[^@\s]+)((\s)*(;|,)(\s)*([^@\s]+@[^@\s]+\.[^@\s]+))*$|^$

Admin CCs associated with a specific ticket.

custom_status

string

length between 1 and 150

An open field to hold your own status code.

due_date

date-time

Due date for ticket resolution.

created_date

date-time

Date and time this ticket was created.

closed_date

date-time

Date and time this ticket was closed.

created_by

int32

0 to 2147483647

Foreign identifier indicating the user who created this ticket.

fields

array of objects

List of custom fields and their values.

fields

modified_date

date-time

Date and time this ticket was modified.

modified_by

int32

0 to 2147483647

Foreign identifier indicating the user who last modified this ticket.

process_id

int32

Foreign identifier indicating what process to start with the ticket.

contact_id

int32

Foreign identifier indicating which contact is associated with this ticket.

provider_ticket_number

string

length between 0 and 50

The provider ticket number associated with this ticket, if applicable.

provider_contact_ID

int32

Foreign identifier indicating which provider contact is associated with this ticket.

process_phase_id

int32

Foreign identifier indicating which phase of the current process this ticket is in.

creation_source

string

Enumerated value indicating creation source of ticket (Rev.io, Agent Portal, etc.).

Headers

string

enum

Defaults to application/json

Generated from available response content types

Allowed:

content-type

string

enum

Defaults to application/json

Generated from available request content types

Allowed:

Responses

Language

Credentials

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Response

Click Try It! to start a request and see the response here! Or choose an example:

application/json

text/json

text/html

201Created

400BadRequest

500InternalServerError